As a selective distribution network, VERSION SA MANUFACTURING & TRADING COMPANY OF COSMETICS, PHARMACEUTICALS AND ADVERTISING PROJECTS sells products through its website solely for retail customers and end users. Any order not corresponding to a retail sale and any fraudulent or allegedly fraudulent order shall be treated by VERSION SA as void and shall not be processed.
Before placing their order, buyers should declare that the purchase of products through the VERSION SA website is not by any way connected to their professional capacity and is solely intended for personal use.
For the purposes of these General Terms and Conditions of Sale, buyers and VERSION SA shall be collectively or individually referred to as the “Party” or the “Parties”.
Article 1 – Scope
These General Terms and Conditions of Sale have been mainly established for informing all potential buyers on the terms and conditions under which the seller (hereinafter “VERSION SA” or the “Seller”) shall proceed to the sale and delivery of products ordered and define the parties’ rights and obligations as to the sale of products by the seller to the consumer (hereinafter the “Buyer”).
These Terms and Conditions shall apply without limitation to all the sales of VERSION SA products presented through www.versionderm.gr (hereinafter the “Website” or the “Site”).
Therefore, the act of the buyer placing an order for a product offered through the VERSION SA Website shall be in all aspects governed by the General Terms and Conditions of Sale, with the Buyer recognizing that they have been fully informed on and accepted such General Terms and Conditions of Sale before placing their order.
VERSION SA reserves the right to amend the General Terms and Conditions of Sale at any time. Only the amendments accepted by the Buyer before placing their order shall apply to such order.
The applicable General Terms and Conditions of Sale (hereinafter the “GTCS”) complement the applicable General Terms of Use of the www.versionderm.gr Website and they can be always found in the related section.
Article 2 – Corporate Identity
Name: VERSION SA MANUFACTURING & TRADING COMPANY OF COSMETICS, PHARMAECUTICALS AND ADVERTISING PROJECTS
Trading as: VERSION SA
Address: 7-9 Parthenonos Street
Postal Code: 11742
Town/City: Athens
Country: Greece
Article 3 – Contracts and Orders
3.1 Pricing – Shipping Costs
The sale prices of the products in euro referred to in the VERSION SA Website are those applicable at the time of placing the order, including VAT and all other applicable taxes. Sale prices may be amended by VERSION SA at any time through a related notice in its Website before product invoicing. The Buyer shall be informed by a personal message (email) of any changes before placing their order. Prices are the ones applicable to distant buying.
These prices are exclusive of shipping costs, which are added to the final price of the purchased products. Shipping costs depend on the Buyer’s order volume. Orders over €75 are free of shipping costs. For the rest of the orders, the shipping costs depend on the place where the products are shipped and the weight of the products.
In all events, the Buyer shall be informed of the shipping costs before completing their order.
The delivery times depend on where the products are to be shipped. For orders shipped to Europe, the estimated delivery time is 4-7 working days from the time the order is placed.
The aforementioned delivery times may be subject to amendments as a result of force majeure or unpredictable conditions (for example, national transportation strikes, extreme weather conditions, etc.)
Delivery settings are described in the following GTCS and they may be amended by VERSION SA at any time, however, always before placing an order by and invoicing a customer, and given that said customer has been informed accordingly. In addition, VERSION SA advises the Buyer to frequently consult the GTCS and GTCU available on the Website and get informed on any amendment thereof.
Prices are inclusive of value added tax (VAT) applicable on the date of the order. Any change to the applicable rate shall be reflected on the prices of the products sold by VERSION SA through its Website. Product ordering automatically generates the obligation for the Buyer to pay the order amount. Product pricing reflects the value of the products at the time the Buyer places the order.
3.2 Product Features
The Buyer may choose one or more products from the different categories that are available through the VERSION SA Website.
VERSION SA may change the product range available on its Website, depending on limitations related to its suppliers, without prejudice to any orders already placed by the Buyer.
All products comply with the applicable national legislation on cosmetics and the European Regulation on Cosmetic Products.
VERSION SA cannot guarantee that all the information inscribed on the package of the products has been translated into all the official EU languages. However, such information is surely available in Greek and/or in English.
For any problem in relation to a product and for any information that may be required, the Buyer may contact the Version e-shop Customer Service line on … during working hours and days (Monday-Friday, 9:00-17:00). The Buyer may also visit the headquarters of VERSION SA for personal beauty advice and to try on the products offered for sale by VERSION SA.
3.3 Availability
Within the context of the sale, the products offered by VERSION SA shall remain in force as long as such products are presented through the Website, subject to availability restrictions/stock.
The Buyer is advised on the availability of a product before they place the order, through the Website or via personal message.
In any case and in the event of total or partial non-availability of ordered products, the Buyer shall be informed by phone at the number indicated during their registration or via a personal message on their email, of the fact that the products are out of stock, as well as of the partial or full cancellation of their order and the cancellation of a possible corresponding charge.
In the event that an order is canceled in full:
– The Buyer’s order shall be automatically canceled and their account shall not be charged.
– VERSION SA will communicate with the Buyer and inform them on the cancellation of their order, requesting to have a new order placed, excluding the products which are not available, or complete the order with the products.
In the event that an order is canceled in part:
– The Buyer’s order shall be successfully processed and their bank account shall be charged with the amount of the final order to be sent.
– The Buyer will receive the available products.
– The Buyer will get a refund for the value of the ordered and charged products which are out of stock without delay and within 30 days at the latest from the payment of the total amount.
3.4 Order
All orders entail acceptance of the General Terms and Conditions of Sale and of the General Terms and Conditions of Use of the Website, Personal Data/Confidentiality and Use of Cookies without prejudice as to such terms and any special agreements between the parties.
The correction of any order errors is the Buyer’s responsibility.
From the moment that the Buyer confirms their order by clicking on the “Checkout” button (bottom right), they are considered that they have been informed on and that they have fully and implicitly understood the applicable General Terms and Conditions of Sale, the prices, the proposed delivery time and shipping costs for the ordered volume, the amounts as well as the recommended products sold and bought by the Buyer.
A product order entails the Buyer’s obligation to pay the cost of the order. The sale is completed when the Buyer places the order. VERSION SA shall confirm the order by sending a relevant email to the Buyer’s email address (“order confirmation email”).
From the moment that this step is completed and validated, the Buyer may not amend their order. Should they wish to either amend or cancel their order, they have to contact the VERSION e-shop Customer Service line on +30 2109882050 during working hours and days (Monday-Friday, 09:00-17:00) or send an email to info@versionderm.com and request an amendment/ cancellation.
As soon as the Buyer receives their order, they may conditionally exercise the right to return it, as described in Article 6 of these General Terms and Conditions of Sale.
Furthermore, VERSION SA reserves the right to cancel or suspend an entire order or its delivery, regardless of the status and the level of its processing, in case of non-payment or partial payment of any amount owed by the Buyer, in the event of fraud during payment or fraud or attempted fraud while using the VERSION SA Website, in the event of fraudulent or allegedly fraudulent order, etc.
VERSION SA advises its Buyers to keep all information of their orders in printed and/or digital format.
Article 4 – Payment
4.1 Payment Methods
The Buyer authorizes and ensures that VERSION SA has been properly authorized as to the use of the payment method selected by the Buyer while placing their order.
4.1.1 Bank cards
VERSION SA accepts the following cards: Visa, Mastercard and PayPal. These cards must have been issued by a banking institute established in the European Union.
4.1.2 Cash on delivery
The Buyer shall pay the exact amount of the order and the related shipping costs to the Courier upon delivery of the order. The order shall be delivered only when the order cost and the related shipping costs have been fully paid.
4.2 Terms of payment
Payment must be carried out by the Buyer during ordering process.
The Buyer can pay for their order by making use of any of the aforementioned payment methods, contacting, if necessary, the VERSION e-shop Customer Service line on +30 2109882050 during working hours and days (Monday-Friday, 09:00-17:00) or sending an email to info@versionderm.com.
All orders, including taxes and any other mandatory charge, must be paid in euro. An order of products generates the Buyer’s obligation to pay for such order. Any bank charge that may arise shall be borne by the Buyer.
Any unpaid amount due shall incur the legal default interest, exclusively at the discretion of VERSION SA, and shall directly apply within 10 days from the billing date or directly upon notification of the banking payment decline.
Furthermore, VERSION SA reserves the right to cancel or suspend an entire order or the delivery thereof, regardless of its status and the level of its processing, in case of non-payment or partial payment of any amount owed by the Buyer, in the event of fraud during payment or fraud or attempted fraud while using the VERSION SA Website.
4.3 Secure transactions
In order to deal with internet fraud issues, VERSION SA may share information on the Buyer’s order with any third party legally authorized or appointed by VERSION SA so as to confirm the Buyer’s identity, validity of order, validity of payment method used and selected delivery method.
VERSION SA uses the prescribed methods with valid encryption techniques for guaranteeing the security of its transactions. The security of transactions is based on the Buyer’s identification and the confidentiality of the information provided. The overall payment process shall be exclusively performed through the safe environment of the NATIONAL BANK OF GREECE, which uses … encryption … protocol, for secure online transactions. This way, all of the Buyer’s personal details are encrypted, including their credit card number, its expiry date and other details of their card, disabling their readability or changeability while transferred through the internet.
Article 5 – Delivery and Acceptance
5.1 General Terms
Pursuant to these General Terms of Delivery (“GTD”), any products ordered by the Buyer shall be delivered to the address specified by the Buyer, denoted as the shipping address (“Shipping Address”).
VERSION SA delivers its products to all countries, excluding Greece (and excluding the areas not reached by courier services).
Deliveries are performed daily, excluding Saturdays, Sundays and public holidays. Sale invoices/receipts and delivery notes shall accompany the products delivered to the address set by the Buyer while placing their order.
5.2 Details of delivery methods used by www.versionderm.com.
5.2.1 Packages shall be delivered to the delivery address of the Buyer or the recipient of the order.
If they are absent, depending on the Courier’s discretion, and if permitted, packages shall be delivered to another person, proxy or identifiable third person.
If cash-on-delivery is selected, the Buyer must pay the total price of the order before receiving the products.
If the packages cannot be delivered, the Buyer or the recipient shall receive a notice via the email they have declared, enabling them to pick the products from the closest branch of the courier service within 5 days from the date the notice is received.
Once this 5-day period lapses, the packages shall be returned to the sender. In this case, the Buyer shall be refunded with the amount charged at the time of the order, excluding any shipping costs (in case of credit card payment).
No delivery-related act can be performed if the package is recorded as delivered and the related delivery notice has been signed.
5.3 Incidents, damages, destroyed packaging
5.3.1 General Provisions
The Buyer or recipient of the order has to verify the good condition of the packages and delivered products.
If any abnormality is identified in relation to the packages (destroyed or open package, liquid traces, etc.) or the ordered products (missing, destroyed, etc.), the Buyer or the recipient of the order has to follow the procedures specified in Articles 5.3.2 and 5.3.3 of these General Terms and Conditions for Sale, depending on the status of the order. Any failure to properly apply the procedure prescribed for problem notification may discharge the courier and VERSION SA from any responsibility. Specifically, the Buyer shall neither be entitled to a refund nor be able to demand from VERSION SA to have the ordered products re-delivered.
5.3.2 Procedure to be followed in case of destroyed package
– Courier service delivery
5.3.3 Procedure to be followed in case of missing or damaged products
The Buyer or the recipient of the order must contact the VERSION e-shop Customer Service line on +30 2109882050 during working hours and days (Monday-Friday, 09:00-17:00) and report the absent or damaged products. VERSION SA may request information on the Buyer or recipient’s identity and conduct the prescribed check before proceeding to supplement the missing products or replace the damaged ones.
5.4 Delivery Time
The delivery time starts from the time the confirmation of the placed order is sent to the Buyer.
If the Buyer wishes so, they may be informed of the estimated delivery time, depending on the geographical location of the shipping address, by calling … during working hours and days (Monday-Friday, 09:00-17:00).
Note that any order placed after 15:30 will be recorded and processed on the following day.
If delivery delays for more than 7 days from the aforementioned time limits, the Buyer shall be entitled to cancel the order within 3 days from the maximum delivery time specified for the delivery of products, by registered mail accompanied by the delivery notice to the address of VERSION SA, upon contacting us, during Customer Service working days and hours.
They Buyer may be informed on the delivery time of their order by contacting VERSION SA on +30 2019882050 during working hours and days (Monday-Friday, 09:00-17:00) or via email to info@versionderm.gr.
Article 6 – Rights and Time Limits for Returns
6.1 Right to return
6.1.1 Time limit for exercising the right to return ordered products
The Buyer has a 14-day deadline from the date that the package containing the ordered products is delivered in order to exercise their right to reverse the sale and return the products, without justifying their decision. If the 14th day is a Saturday, Sunday or public holiday, then such deadline shall be extended to the next working day.
6.1.2 Further details on the right to return ordered products
Further details on the right to return delivered products are available in Article 6.3 herein.
6.1.3 Result of exercising the right to return ordered products
The Buyer shall exercise their right to return ordered products, in compliance with the terms and conditions described in this Article as to the time to inform VERSION SA and further details on returns. The Buyer may choose to:
– Return the product to the VERSION SA headquarters and exchange it for another item sold by VERSION SA, of equal or higher value.
– Receive a refund equal to the cost of the returned products paid in the same manner as the payment method of the order, as long as the return is made within such 14-day deadline period. In this case the Buyer shall be charged with refund/return costs (e.g. their bank charges or refund charges).
The right to have a sale reversed/a product returned may not be exercised for products having been unsealed upon delivery and which cannot be resealed for hygiene and health protection purposes. In addition, the Buyer should note that they cannot exercise the right to have the sale reversed/a product returned if such product does not bear a safety tape.
6.1.4 Return charges
Any return charges shall be borne by the Buyer, apart from cases defective products or non-compliance of delivered products with the ordered ones (in such case, return charges shall be borne by VERSION SA).
6.2 Contractual right and return period
With the intent of always satisfying its customers and recipients of orders, VERSION SA accepts the return of products ordered from www.versionderm.gr through simple post services or direct delivery to the headquarters within the legal deadlines specified above (the “right to return”).
6.2.1 Deadline for exercising the right to return
The Buyer or the recipient of an order may exercise their right to return within 14 days from order delivery.
6.2.2 Further details on the right to return
Further details on the right to return are available in Article 6.3 of the General Terms and Conditions of Sale.
6.2.3 Result of exercising the right to return
The Buyer or the recipient of the order wishing to exercise their right to return may choose to:
– Return the product to the VERSION SA headquarters and exchange it for another item sold by VERSION SA, of equal or higher value.
– Receive a refund equal to the cost of the returned products paid in the same manner as the payment method of the order. In this case the Buyer shall be charged with refund/return costs (e.g. their bank charges or refund charges).
The right to have a sale reversed/a product returned may not be exercised for products having been unsealed upon delivery and which cannot be resealed for hygiene and health protection purposes. In addition, the Buyer should note that they cannot exercise the right to have the sale reversed/a product returned if such product does not bear a safety tape.
6.2.4 Return charges
Any return charges shall be borne by the Buyer, apart from cases defective products or non-compliance of delivered products with the ordered ones (in such case, return charges shall be borne by VERSION SA).
In the event that a product can be returned, the Buyer or the recipient of the order may, by exercising his right to have a sale reversed:
– Return the product to the VERSION SA headquarters and exchange it for another item sold by VERSION SA, of equal or higher value.
– Receive a refund equal to the cost of the returned products paid in the same manner as the payment method of the order. In this case the Buyer shall be charged with refund/return costs (e.g. their bank charges or refund charges).
6.3 Further details on exercising the right to return
6.3.1 General provisions covering all return methods
Products must be returned to VERSION SA within the aforementioned 14-day deadline at perfect/flawless condition enabling their resale (at their original closed or sealed packaging, with all their accessories, instructions, etc.) and provided that they have not been opened or used.
Products must be returned upon filling in a relevant return form attached to the GTCS (Annex 1). VERSION SA shall return to the Buyer the full cost of the products in the same payment method they used for their order, within 14 days from the date that VERSION SA is notified of the reversal of the sale. In this case the Buyer shall be charged with refund/return costs (e.g. their bank charges or refund charges).
6.3.2 Return to the VERSION SA headquarters
According to the GTCS, a product may be returned to the VERSION SA headquarters in Greece by demonstrating the sales receipt.
6.3.3 Return by post or courier
The Buyer or the recipient of the order exercising the right to return within the legal 14-day deadline must follow the instructions below when products are to be returned by post or courier:
– Send the products in excellent condition and in sealed packaging, accompanied by a registered letter, a delivery notice and a completed withdrawal form – PRODUCT RETURN FORM – to:
VERSION SA, 7-9 Parthenonos Street, 11742 Athens, Greece.
VERSION SA shall not accept any packages sent with recipient charge (except for defective products or products which have to be replaced).
If the Buyer or the recipient does not have any document supporting that they gave the product to a courier service or delivered it to the headquarters, then the responsibility to return the product lies with the Buyer/recipient.
The Buyer or the recipient of an order exercising the right to return within the legally specified 14-day deadline may call the associated ELTA courier service to set the date and time for picking up the package with the products to be returned.
The products may be returned as long as they are in excellent condition and in a closed packaging, accompanied by a registered letter, a delivery notice and a completed withdrawal form – PRODUCT RETURN FORM – sent to the aforementioned address.
Article 7 – Retention of Ownership
All products sold through our Website are free from any legal or real defect. Any products that may get amended, repaired, installed or added by the Buyer shall not be covered by this warranty. No warranty shall apply to damaged or destroyed products, as a result of their transfer or due to bad or improper use.
VERSION SA fully retains ownership of the products ordered through the e-shop until final payment of their value – the main value of products, any costs and taxes included in the invoice/receipt, as well as the applicable shipping costs.
Article 8 – Intellectual Property Rights
The VERSION SA trademark, and any other trademarks, images and logos presented in the Website (included but not limited to the General Terms of Use and these General Terms and Conditions for Sale) are and shall remain sole property of VERSION SA or any other owner of intellectual property rights.
Any partial or full reproduction, amendment and use of trademarks, images and logos, or any other content of the Website, for any reason and by any means, without the explicit written consent of VERSION SA or the owner of such intellectual property rights is strictly prohibited. The same shall also apply to all intellectual property rights, designs and patents belonging to the Website.
Article 9 – Signature and Proof
VERSION SA endeavors to protect your personal details and guarantee a high level of security. The Buyer should also keep a high security standard for their transactions, for example refrain from sharing their username and/or password and frequently change the same. Within this context, VERSION SA cannot be held liable for any communication of the Buyer’s details, when their username (Buyer’s email address) and/or password are used by third parties.
Thus, the use of the username and/or password prove the Buyer’s identity and authorize them to confirm their order and the corresponding amount. VERSION SA shall by no means be held liable for improper or illegal use of such data and information.
The entry of the credit card number and the final confirmation of the order shall be proof of such order and shall lead to the denomination of the amount related to the purchase of products as due and payable.
The online registration recorded with the VERSION SA online systems may be used by the parties as proof of communication, orders, payments and transactions between the parties.
Article 10 – Liability
10.1 Legal capacity
Before placing an order, the Buyer has to declare their full legal capacity entitling them to transact according to the applicable General Terms and Conditions for Sale. VERSION SA shall assume no liability as to the confirmation of the Buyers or visitors’ legal capacity. As a result, if a person is deprived of the legal capacity to order through the VERSION SA Website, their parents or legal guardians shall be liable for such purchase and mostly its payment.
10.2 Limitation of Liability
VERSION SA shall assume no liability for any loss or delay if failure to meet its obligations is attributed to force majeure, namely any incident beyond the will and the control of VERSION SA and which could not be predicted, as provided for by the Greek law.
All the information provided through this Website shall be provided as is and with no type of guarantee, either explicit or silent, particularly with regard to its accuracy, completeness or currency, lawfulness, availability, credibility, products, accessories or services provided through the VERSION SA Website or the suitability of applications speculated by the Buyer. VERSION SA shall not be held liable for any products sold through the Website especially if there is no compliance with their instructions for use. VERSION SA shall not be held liable for any claims raised by the Buyer or any third party which fail to meet the terms of compliance.
VERSION SA shall not be held liable for any damage, direct or indirect, predicted or not, while using the Website. In this case, and only if the Buyer may prove inducement of serious damage while placing the order that VERSION SA is fully liable for, then the liability of VERSION SA shall be solely limited to the amount of the order.
Any complaint against VERSION SA has to be filed within 1 month from the occurrence of the incident related to the complaint.
Article 11 – Informatics and Freedom
VERSION SA shall collect personal details of the Buyer and the recipient of the order as well, if necessary. The Buyer is aware of the terms and purposes of such collection and processing. The purposes and the conditions under which VERSION SA collects and processes personal data are presented in the Website (Privacy Policy) and shall be governed by the applicable legal system for the protection of personal data.
Article 12 – Amendments
VERSION SA reserves the right to amend and update the General Terms and Conditions for Sale without prior notice. In order to stay updated on any kind of amendment, VERSION SA advises its Buyers and users in general to frequently read the GTCS, as well as the General Terms for Use of the Website. Any order shall be subject to the GTCS applicable at the time the order is placed.
Article 13 – Miscellaneous
13.1 Partial Validity
Should one or more of these General Terms become by any means fully or partly null under the applicable law, then the affected terms or parts thereof shall not form part of the contract, with the remaining terms being in force between the parties as per normal.
13.2 Waiver
The parties shall treat these General Terms as vital. They shall also accept full compliance therewith and they shall waive their right to dispute any of them.
13.3 Applicable law and jurisdiction
Any dispute that may arise in relation to the existence, interpretation, execution or infringement of the sales contract between VERSION SA and the Buyer shall be exclusively settled by the Courts of Athens, in compliance with the Greek law.
In accordance with Directive 2013/11/EC, transposed into Greek law with Joint Ministerial Decision 70330/2005, the option of online consumer dispute resolution is possible through the Alternative Dispute Resolution (ADS) procedure throughout the European Union.
If the Buyer is a consumer (i.e. a natural person acting outside of their professional capacity) and they have a problem with an online purchase, they may commence the ADS procedure through the Online Dispute Resolution (ODR) platform, available on https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
13.4 Force
The GTCS shall remain in force as long as the products are offered online by VERSION SA.
For further information, please contact VERSION at +30 2109882050 during working days and times (Monday-Friday, 09:00-17:00).
ANNEX 1 – SALE REVERSAL / PRODUCT RETURN FORM
(If you want to have a sale reversed, please fill in and return this form, stating the number of your order. Make sure that the number of your order is clearly indicated).
Definitions
iii. For the rest of the terms, the definitions are the same as those in Law 2251/1994, as in force, Presidential Decree 131/2003 and the Consumer Code of Conduct in Article 7 of Law 3297/2004, as in force.
Article 3
General principles and obligations of e-shops
The Code is governed by the principles of consumer protection, transparency, impartiality, technological neutrality, professional ethics, ethical conduct and respect for privacy, personal data protection, and the protection of vulnerable population groups, as stated in detail in Articles 4 and 5 herein.
iii. Main features of the products sold and quality of services provided (e.g. total price including VAT or other taxes, shipping costs or any product return costs, any additional charges, the terms and conditions of payment, guarantees, product size/dimensions) as well as payment methods.
vii. The possibility of out-of-court settlement for disputes and information on the recognized alternative consumer dispute resolution providers whom suppliers are bound or obliged to use to resolve disputes. In the absence of such a commitment or obligation, the suppliers must clarify whether they will use the relevant providers.
viii. The possibility for alternative online dispute resolution as stated in detail in Article 8 herein.
xii. The codes of conduct or any trustmarks that bind them.
xiii. This information for consumers must be comprehensible, legal, true, updated, easily accessible to all, including people with disabilities, and verifiable, and must be in Greek and optionally in another language.
iii. The business staff who come into direct contact with consumers must not mislead or attempt to mislead consumers in any way with actions or omissions, giving the wrong impression about the service or product provided.
vii. Any advertising and promotional activity addressed to people with disabilities should ensure their accessibility to them.
Article 4
Protection of minors and other vulnerable population groups
Article 5
Secure transactions and personal data protection
Article 6
Right of withdrawal for consumers
Article 7
Customer service
Article 8
Alternative online consumer dispute resolution
Article 2
Article 3
This decision applies as of the time it is published in the Government Gazette.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
I. INFORMATION WE COLLECT
What type of information do we collect?
VERSION SA collects several types of personal data:
i. Information you provide directly
We collect information that you provide directly when you use our Site and Services. This is the case when you:
• Create an online account.
• Shop online.
• Call us.
• Sign up to receive phone calls, text messages and newsletters.
• Participate in a draw, competition, promotion or survey.
• Contact us through apps, platforms or social networking pages.
• Contact the customer service department.
• Contact us by mail.
• Contact us in any other way.
The categories of information we collect include:
• Personal and contact information (such as first and last name, address and contact methods) required to identify you when you use one of our services (e.g. creating an online account).
• Information required to process your order (items chosen, delivery and billing address, phone number and email address, payment method, including your payment card and expiry date, as well as the cardholder’s name).
• Information about your preferences and needs (such as your preferences in products and services, your skin features and problems, which remain strictly confidential and are not communicated to third parties; recommended products come up via automated processes).
• Your contact history with us (we keep a log of your contact with us, whether it is in the context of customer service or in the context of a complaint, dispute or claim against us).
Sharing your personal information is voluntary. However, if you do not provide us with all or some of the information requested, we may not be able to provide you with certain products, services or information, or provide the required or desired level of service.
The information we request and which you must provide so that we may respond to your requests is indicated with an asterisk or equivalent on data collection forms or is specified as such verbally when collected. If you do not fill in the required fields or do not provide the information marked as mandatory, we will not be able to respond to your requests.
ii. Information we collect automatically
We collect automatically certain information about you when you access or use the Site or carry out a transaction online, specifically:
Connection data: We collect information about the device you use to browse and use the Site (such as operating system, type of browser, whether you use a proxy or not, inferred location of your IP address to identify your computer, your visit duration, pages visited, and the link that brought you to our Site).
Information about your browsing (whether you are signed in or not): We may use cookies and other tracking technology to collect information about you when you interact with our Site or the emails we send to you. This information allows us to deduce your preference for certain brands or products and analyze the way you interact with certain content. This information is collected both when you are signed in and when you are not and may be crosschecked irrespective of the device you use. To find out more about cookies and how to delete them, refer to the Cookies Policy of VERSION SA.
Recording of calls to our customer service department: Additionally, if you contact one of our advisors, your conversation may be recorded to improve the quality of our services. You are informed of this with a voice message before being connected. You will always have other ways to contact us if you do not wish for your conversation to be recorded. Furthermore, depending on the data we may already possess, certain forms may be pre-filled.
iii. Information we collect through associates and other sources
We may also obtain information about you from other sources and link it to information about you that we collect, such as:
• Information from local postal service databases, to verify and update the delivery addresses.
• Data shared by third-party partners: This is information shared by third-party partners with whom you have been in contact and have allowed them to share your personal data with us for direct marketing or targeted advertising purposes. This is socio-demographic information (such as your age range, your sex, etc.), contact information (such as your email address or phone number, etc.), profile data (such as your preference for certain products or services, centers of interest, etc.)
• Data shared by social networks: This is information shared with us by social networks you used through our Site. Specifically, when you share your VERSION SA experience with other customers, you use a social network and share information about you with this social network and with us. This communication is governed by the personal data protection policies of the social networks to which we direct you.
• Information about third parties: In certain cases, we may collect information that you provide about other people, for example, when you decide to buy and send products to someone else, or when you participate in a competition on our Site and you invite your friends to participate as well. We use this information only to fulfill your requests and will not send marketing communications to your contacts unless they themselves choose to receive such communication from us.
ΙΙ. LEGAL BASIS FOR DATA COLLECTION & USE
We collect personal data only when we have a legal basis to do so. The personal data collection described below is only performed because it is:
1) Necessary so as to provide you with our Services and execute the orders that you place
We use your data to manage subscribed contracts and Services and to fulfill our contractual obligations. Specifically:
Provide the products you requested online, process transactions and billing, ensure delivery, including managing payment incidents and online fraud, manage your online account, manage your reviews or complaints about the products, and any other current or future service relating to the Products and Services and specified in the various terms and conditions of use. and/or
2) Necessary for our legitimate interest
In this case, we make sure we take into account any potential impact that this collection may have on you and Site users in general. If we feel that your interests or your fundamental rights and freedoms exceed our legitimate interest, then we will not use your personal data on this basis and may request your specific consent.
• Managing our customer relations
We manage our relationship with you by updating a database that includes existing and potential customers.
• Making sure you can browse the Site and improve your user experience
Generally speaking, you can browse our Site without sharing data that can identify you. However, your browsing information is collected automatically to ensure the security of the Sites and Services, and customize the online user experience.
• Customizing sites, apps and advertising to your preferences
Unless you have made another choice (see Cookies Policy), we track and analyze your habits, uses and activities (including combining data collected on the Site to data collected when using our Services) to create user profiles, show you or send you targeted advertising, and customize our sites and apps, including using technologies that place cookies on your devices or in the emails we send you.
• Combining data
We link and combine data about you collected online and offline with your account data, if you have one. If you do not wish for this combination, you must log out before using these tools.
• Carrying out surveys and statistics
We also use information collected for surveys and statistics, after anonymizing it or at the least having processed it to prevent it from being matched to a specific person.
Apart from these cases, information is also collected based on your consent, for example, when you fill in a contact form, send us a request, sign up for a newsletter, or post a comment, or when such consent is required by law (for example, to send you partner offers by email or text message or using cookies for targeted advertising), which allows us to:
• Make our customer service efficient
We use your data to contact you, manage your subscriptions to our newsletters, answer your questions and manage your claims (customer service department).
• Contact you about products, services, offers, promotions, benefits and events and to share information that may interest you
We collect and process your personal data to pursue our legitimate interest to manage our sales relationship dynamically, showcase our corporate image, promote our products and services, and conduct consumer and market surveys. The promotions may also concern third-party products and services. In the same manner, we may share certain information with our business partners for direct marketing purposes. In general, if you do not want your data to be used in this way, simply contact us as described in the section Advertising Options.
• Important information about processing to prevent and manage payment incidents
In the context of combating online fraud, information about your order as well as information about the device used to complete the order (in particular, the operating system used, the location of the device, whether or not a proxy was used, etc.) is collected automatically with your consent and used to analyze your transactions to detect fraud and avoid unpaid sums. It can be sent to all third parties permitted by law or appointed by VERSION SA only to identify the purchaser’s identity, the validity of the order, the payment method used and the scheduled delivery. You can refuse or revoke your consent at any time by following the methods specified in this Policy. Proof of identity may be requested to confirm your order.
If you have any questions about these checks or if your account must be blocked, please contact our customer service department.
We do not use personal information for reasons other than that for which it was collected, unless you approve this use later on. and/or
3) Necessary to comply with our legal obligations
Certain data may also be kept to meet our legal obligations and defend our interests in case of dispute or legal action.
III. DATA RETENTION PERIOD
Your data is retained for the duration of our relationship. In general, your personal data is retained throughout your relationship with us, and for three years from the end of our relationship, at which time it is kept on file to meet our legal obligations as proof or is anonymized for surveys and statistics.
However, we retain certain data after your account is deleted, when such retention is permitted by law or required to manage disputes and claims. In certain cases, per legal requirements, we may retain certain personal data about you even if you delete your account or if there is a problem with this account, for example, if there is a negative balance or an unresolved claim or dispute. In this case, the data required to resolve the problem or dispute is retained for the duration of the dispute, within the limits of the statute of limitations. Other data may be retained for surveys and statistics, after having been processed so as to prevent it from being matched to a specific person.
Special cases
| Subject | Relevant data categories | Retention period prior to erasure |
|
Subscription to newsletter |
Information about your email address and your options concerning online advertising. |
Until you unsubscribe either through your account or through the unsubscription links in the newsletters. |
|
Transaction log |
List of orders placed through shops/associated pharmacies and online (if you used your VERSION SA card). |
For as long as your account is active, followed by a period of 3 years.
|
|
Geographic location |
Real-time location when you activated the service to offer you our products and services, depending on where you are located.
|
Data is not retained. |
|
Online payment of order |
When you choose to save this information in your account for your future purchases.
Proof of identity is required to verify the cardholder. |
Until you delete this information from in your account. This document is destroyed within 24 hours once the additional verifications have been made. |
|
Site and Service security |
Identification and connection data, including IP address.
|
6 months |
IV. DATA SHARING
We share your data when necessary to manage our Site and Services. As part of using the Services, certain information about you is sent to our business partners and data processors who manage the Site and provide related services needed to carry out their service. In this way, your payment data is sent to our payment providers and banking institutions to carry out transactions related to your commercial transactions. Some of these services may also be carried out by other entities of the VERSION SA group.
With your permission, certain data (contact details, profile) is shared with business partners to send you personalized promotions.
Based on your choices, your contact details and centers of interest are shared with our business partners, who may send you information about their products and services. For example, this information may consist of offers for makeup, treatment samples or other products sold by our business partners.
In the event of a business partnership between our company and other companies who are not competitors, we may provide certain pieces of your information if you have expressed your interest to participate in a competition or promotional event.
Your data may be shared with our companies or legally authorized third parties to allow us to recover our debts, manage disputes and prevent legal disputes, unpaid sums and claims.
We may also share data about you with external companies in the event of disputes with third parties – such as debt collection offices responsible for collecting outstanding payments or combating online fraud – as permitted by law or appointed by VERSION SA, for the sole purpose of verifying the buyer’s identity, the validity of the order, the payment method and the scheduled delivery.
Data is also shared with third parties when you use social networking icons. When you use the social networking icons, data about your identification is automatically communicated to these social networks. You can also share certain information or content (product pages, beauty posts, etc.) posted on version and version_derm on social networks. This use is governed by the terms and conditions of use of said social networks. We invite you to read them.
Your data may also be shared in cases not described above, with your consent, or as instructed or required by law. In the event that all or part of VERSION SA is sold, your personal data will be shared with the purchaser to ensure the continuity of the Services and/or, except if you have chosen otherwise, for direct marketing purposes.
V. PERSONAL DATA SECURITY GUARANTEE
Your personal data is protected by technical and organizational measures compliant with Greek and European legal and regulatory requirements that ensure its security and confidentiality.
In particular, VERSION SA uses protection technologies, such as encryption, authentication and fraud detection systems, to protect your online account and payment transactions.
VERSION SA obtains written commitments from its service providers and subcontractors to guarantee and implement sufficient security measures that ensure the protection of the personal data entrusted to them for processing, in accordance with the legal requirements regarding personal data protection.
IV. YOUR RIGHTS & OPTIONS
i. Access and copy
You have the right to access and share your personal data. Before replying to your request, we are required by law to verify your identity. We may have to ask you to provide additional information to respond to your request. We undertake to respond to your request as quickly as possible.
If you have an account on our Site (versionderm.com), you have direct access to the data contained in your online account, to your transaction log and to your direct marketing options.
This access also allows you to rectify, change or delete your identification data and contact details. If you delete your data, you will no longer enjoy the Services related to your online account.
You can, within the limits of the law, exercise your right to data portability, allowing you to retrieve in an interoperable format the personal data you gave us automatically when you created your account, as well as your options (favorite products etc.).
If, for any reason, you cannot access your account or access other data, or if you need help, contact us as described in the Contact Us section below.
ii. Rectification of wrong personal data
You may also request rectification of your personal data, which may be incorrect, and limit how your data is processed. Depending on the type of processing, you may also request that the personal data in our possession be supplemented. In this case, we may ask you to provide documentation.
If, for any reason, you cannot rectify your personal data or if you need help, contact us as described in the Contact Us section below.
iii. Withdrawal of consent
Where the processing of your personal data is based on your consent (for example, newsletter subscription, electronic sales invitations for products and services other than those you have already signed up for, or the use of cookies and similar technologies on this Site), you have the right to withdraw your consent at any time.
You may exercise this right by changing your direct marketing and newsletter subscription options and by withdrawing your consent to cookies with the methods mentioned in the VERSION SA Cookies Policy.
iv. Personal data erasure
You may also request that your personal data is erased in the following cases:
• You feel that the processing of your data is no longer necessary given your use of our Site and Services, or that the purposes mentioned in this policy or its conservation are against the law.
• You have withdrawn your consent for the processing of your data (see above).
• You object to the processing of your personal data for personal reasons.
• You object to the processing of your data for direct marketing purposes.
• Your data was collected online when you were a minor.
Alternatively, within the limits of the law, you can request that the processing of your personal data be limited.
Note that, notwithstanding your right to erasure or limitation, we may retain certain personal data about you when required by law, or when we have a legitimate reason to do so (for example, to prove the execution of a contract), or to defend our rights in court, or when the exercise of this right infringes the right to freedom of expression and information. For example, this is the case if you violated our General Terms & Conditions of Use or Sale.
VII. MANAGEMENT & DELETION FROM MAILING LISTS & PERSONALIZED ADVERTISING
i. Mailing lists
You can opt in to our mailing lists and agree to receive marketing and promotional information from us. You can review options for promotional communications at any time as follows:
• If you have an account
Log in to your online account and change your settings in the “Account Info” page.
• If you contact the Customer Service Department
On www.versionderm.gr
By email to info@versionderm.gr
By post to: 7-9 Parthenonos Street, 11742 Athens, Greece
Over the phone on: +302109882050
• Newsletters
If you have an account on our Site, you can amend your subscription to our newsletters at any time and unsubscribe by clicking on the corresponding box.
• Electronic communication
You may also click on the unsubscribe links in our promotional emails at any time.
VIII. CONTACT US
For any questions about this Data Protection Policy or for any request concerning your personal data, you can contact us as follows:
• On www.versionderm.gr
• By email to info@versionderm.gr
• By post to: 7-9 Parthenonos Street, 11742 Athens, Greece
• Over the phone on: +302109882050
Claims / Complaints: If you find that your rights are not respected or that your data is not protected, you have the right to lodge a complaint concerning the processing of your data to the Hellenic Data Protection Authority or, if you reside within the European Union, the competent authority at your place of residence.
IX. POLICY CHANGES
Important Notice
We may change this policy from time to time. If so, we will inform you by changing the date at the top of this policy and, in some cases, we may issue additional notifications (for example, by posting a message on the home page of our Site or by email). We encourage you to read the Personal Data Protection Policy and the Cookies Policy when you come into contact with us, so as to be kept up to date with our personal data protection practices and the methods available to you to check the use of your personal data and protect your privacy.
We keep your data in the European Union. However, it is possible that the data that we collect when you use our Site or Services is transferred outside the European Union to countries whose personal data protection legislation differs from that applicable within the European Union or your country of residence. When we transfer your information to other countries, we will protect said information in the way described in this Privacy Policy.
In case the recipient is located in a country whose legislation has not been the subject of an adequacy decision from the European Commission, we will make sure that the transfer is governed by the European Commission’s standard contractual clauses that guarantee a sufficient level of protection of privacy and the fundamental rights of persons, or equivalent guarantees or, for the United States, that the recipient adheres to the principles of the Privacy Shield.
Last updated on 23/05/2019
When you connect to our website, and depending on your consent, we (or our associates) may install various cookie on your device to recognize your device’s browser for as long as the cookie is valid.
Through this page, we would like to help you understand what cookies are, how to use them and your cookie preferences.
Manage your cookies settings.
What is a cookie?
A “cookie” is a general term for a text file saved in a dedicated space on the device’s hard drive (e.g. computer, tablet, smartphone, etc.) by a media user (internet, applications, etc.) when viewing content or online advertising.
This cookie file allows its issuer to identify the device on which it is stored, to track the media user’s activity and to recall information, such as user preferences or information the user previously entered in forms on the medium, for as long as the cookie is valid or stored. Certain cookies are essential to using the medium, others optimize and customize the content shown, and others show advertising.
Cookies do not identify a user directly, but identify the browser or a device. Information about the content viewed on a medium is directly linked to an identifier in the cookie. When a user browses on a medium, this identifier is linked to the page views and, generally, to the journey and interactions on the medium; therefore, it is possible to track a user’s entire browsing of the medium.
The use of cookies allows browsing data to be linked to the user’s profile, irrespective of the device used, owing to cookie exchange technology implemented by the associates who issue these cookies, – generally communications agencies or digital advertising firms – so that a user’s journey may be tracked whatever the device or medium used.
What cookies are used on the versionderm.com website?
When you connect to our website, we may install four types of cookies on your device:
| Technical cookies allow you to browse the website, ensure its security, and give you access to the various products and services on the website. | |
| Audience measurement cookies allow us to collect visitor statistics, compare them with other websites and decide on actions (e.g. sending an email). | |
| Social sharing cookies allow you to share our website contents with other people or to share your viewing or opinion of the website content with others |
How are you informed?
When you visit our website for the first time, and VERSION intends to place cookies other than technical cookies, we inform you that we use cookies on an informational banner at the bottom of the page. By continuing to browse the website when this banner is shown, you consent to us using these cookies. However, you can change the settings for these cookies at any time (see section “Your cookie choices”).
Below you will find further information about cookies and how you can manage their settings.
Duration of storage and consequences of blocking cookies
| Cookie types | Storage duration | Consequences of blocking |
| Strictly necessary cookies | Their lifespan is very short, usually for the length of the session. | You may not be able to access the site or its services. |
| Personalization cookies | Their lifespan is very short, usually for the length of the session, a few hours, or one day at most. | The website presentation does not adapt to the display preferences of your device, while your passwords and information about forms completed on the website are not saved. |
| Analysis, performance and audience measurement cookies | The lifespan of audience measurement cookies does not exceed 22 months. | No consequences on the use of the website. |
| Social sharing cookies | The lifespan of these social sharing cookies is determined by each social network, but must not exceed 13 months. | No consequences on the use of the website. However, deactivating these cookies will prevent all interaction with the social networks concerned. |
Your cookie choices
By using our website, you consent to the use of the cookies specified above. You may choose to deactivate some or all of these cookies at any time.
There are various ways to manage your choices concerning cookies:
Cookie management tools
| VERSION’s cookie management tool allows you to see and control how most of the website cookies are used when you browse, and to manage your preferences |
You may not be able to manage certain cookies with this tool. The ways to deactivate them are listed below:
| Purpose | Issuer | Deactivation link |
| Payment security | PayPal | https://www.paypal.com/uk/webapps/mpp/ua/cookie-full |
| Share | https://www.facebook.com/policies/cookies/ | |
| https://policy.pinterest.com/en/cookies | ||
| https://www.instagram.com/legal/cookies/ | ||
| Google + | https://support.google.com/accounts/answer/61416?hl=en | |
| YouTube | https://support.google.com/accounts/answer/61416?hl=en |
Your browser choices
Your browser may allow you to choose to disable all or some cookies, either systematically or according to the issuer. You can also configure your browser software to accept or reject cookies (case by case or all).
However, bear in mind that disabling all cookies will prevent you from using our website under normal conditions, except for basic functions.
If you are using Internet Explorer: Click on the Tools button and then on Internet options. On the General tab, Browsing history, click on Settings. Then, click View files and select it or the cookies you want to disable. Then, close the window that contains the list of cookies and click OK twice to return to the internet.
If you are using Firefox: Click on the Firefox menu button, then Tools, then Options. In the pop-up window, choose the Privacy tab and click on Remove cookie. Select the cookies you want to disable and then delete them.
If you are using Safari: Click on the Settings button and then Preferences. In the pop-up window, click on Privacy/Security and then click on Show cookies. Select the cookies you want to disable then click on Remove or Remove all.
If you are using Chrome: Click on the Google Chrome menu button, then Settings. At the bottom of the page, click on Advanced. In the Privacy and security section, click on Site settings. To deactivate cookies: Select Cookies, click on All cookies and site data, then expand the site that created the cookie and click X in the right corner, or click on Remove All.
Transferring Personal Data Outside the European Union
Please note that since some of our digital advertising associates are located outside the European Union, data collected using cookies may be transferred to non-EU member states, whose personal data protection legislation differs from the legislation in force in Greece. We strictly request that our associates use the information collected using cookies on our website solely to manage or provide the services requested and ask them to always act in accordance with applicable data protection laws and to pay particular attention to the confidentiality of the information transmitted. To find out more, please refer to their own personal data protection policies.
To advance further: understand how cookies are used in detail
Technical cookies
Audience measurement cookies
Social sharing cookies
Technical cookies
Technical cookies include cookies required to browse the website (e.g. session IDs) and they allow you to access specific features, such as being able to recognize you, to signal your visit to a page or to improve your browsing experience, including:
– storing information about a form that you have filled in on our website (account registration or access) or products, services, or information that you have chosen on our website (subscriber services, shopping cart content, etc.),
– giving you access to exclusive and personal areas on our website, such as your account using your credentials and the date you may have given us previously,
– implementing security measures, such as when you are asked to sign in again to a piece of content or service after a certain amount of time,
– adjusting the appearance of the website to your device’s display preferences (e.g. language used or screen resolution).
You can refuse the use of this type of cookies and delete them in your browser settings (see section “Your browser choices”). However, you may not be able to access the website or its services.
Audience measurement cookies
Audience measurement cookies measure the audience of various types of content and sections on our website, to evaluate and organize them, and in particular to:
– obtain visitor statistics and volumes and use the various elements that make up our website (sections and content visited, journeys), so as to help us improve the interest in and the user-friendliness of our services,
– adjust the appearance of our website or advertising areas to your device’s display preferences (language used, screen resolution, operating system used, etc.) when you visit our website, according to your equipment and the analysis and software specifications on your device.
Audience measurement cookies are issued by our service providers or us. Other than visitor analysis, they can detect browsing problems to help us improve the user-friendliness of our services.
The visitor analysis services that this website uses only generate and send aggregate statistics and visitor volumes to our technical contractors and exclude all personal information. These statistics are crosschecked against statistics of visitors of other websites as well as against your customer data.
In the same way, we also use measurement tools to measure the effectiveness of our email campaigns, so as to allow us to plan relevant sales actions according to the information collected (e.g. sending a new message or a personalized offer).
You may choose to disable the use of cookies that statistically analyze your browsing data. To do this, see section “Your cookie choices”.
How is this information collected from advertising cookies?
Advertising cookies are stored on the user’s device by tracking technologies (trackers) provided by our associates, which are inserted into the pages visited or directly inserted by advertisers into the advertisements shown on the website. This tracker will automatically send information about the content of the visited page or the advertisement placed on the visited page to these associates. This information is crosschecked against the ID contained in the cookies stored on your device by the associates.
How is this information crosschecked?
If you have an online account, a loyalty card or when you place an order, the information collected by advertising cookies on the website or on third-party sites is crosschecked and combined with the information from the use of your account or our products and services to create a user profile that is used for targeted advertising and direct marketing.
Your profile is also enriched with information obtained from your interactions with our associates or other issuers who are clients of these associates. Connections are also made with data collected offline and stored in our customer management tools or in those managed by these business associates (such as communications agencies, audience measurement institutions or targeted advertising firms).
What is the benefit of being shown advertising adapted to your browsing?
Our goal is to show you the most relevant advertising possible. To this end, using cookies allows us to identify in real time which advertisement to show on a device, according to its recent journey on one or more websites or apps. Your interest in the advertising content that is shown on your device when you visit a website often determines the advertising resources that allow using services often provided to users for free. This allows us and third parties to show advertisements that match your interests rather than advertisements that will not interest you.
Social sharing cookies
Our website contains cookies in links to Facebook, YouTube, Instagram and other similar social media, allowing you to share our website’s contents with other people or to share your viewing of or opinion on the website’s content with others. These cookies are stored directly by these social networks, as is specifically the case with the “share” and “like” buttons in Facebook and Instagram. The social network that provides such a button may be able to identify you, even if you did not use it while visiting the website. This type of application button may allow the social network in question to track your browsing on our website simply because your account on the social network was active on the device (open session) while you were browsing our website. We have no control over the processes the social networks use to collect information about your browsing of our website and how they are associated with the personal data that they possess.
If you are signed in to the social network while you browse our website, the social sharing buttons allow the content you view to be linked to your user account.
We recommend that you to read these social networks’ privacy policies to find out how they use the browsing information that they obtain from these buttons, particularly for advertising purposes.
